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Unit 4: Quotes and talking with customers

Explain a job, give a quote and talk politely with customers. About 10 minutes.

Updated 2026-10-14

Trades English Unit 4 of 5 Β· Listen Β· Speak Β· Check

1. Key phrases

Press πŸ”Š to hear each phrase, then say it out loud.

  • I'll take a look and give you a quote. Price estimate for the job.
  • It should take about two days. Time estimate.
  • That includes parts and labour. What the price covers.
  • Is GST included? Goods and Services Tax (10%).
  • We'll need to turn the water off for an hour. Explain disruption.
  • Sorry, we're running late. Let the customer know.
  • All done. Let me show you. Finish and explain.
  • Here's the invoice. The bill.

2. Listen to the conversation

Play the conversation, then press Practise as "Plumber" to take a part yourself.

3. Say it yourself

Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎀 and your browser checks how clearly you said it.

4. Quick check

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Good to know in Australia

πŸ‡¦πŸ‡Ί Clear quotes avoid disputes: say what's included, how long it will take and whether GST is included. Put it in writing.