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Lesson 9: Making an appointment by phone

Call to book, change or cancel an appointment. About 10 minutes.

Updated 2026-10-14

Starter Β· A1 Lesson 9 of 30 Β· Listen Β· Speak Β· Check

1. Key phrases

Press πŸ”Š to hear each phrase, then say it out loud.

  • Hi, I'd like to make an appointment, please. Start the call.
  • Do you have anything on Thursday? Ask about a day.
  • Is 2:30 OK? Suggest a time.
  • Can I have your full name and date of birth? Receptionists often ask this.
  • I need to cancel my appointment. Cancel.
  • Could I move it to next week? Change the time.
  • Sorry, the line is bad. If you can't hear well.
  • Thanks, see you then. End the call.

2. Listen to the conversation

Play the conversation, then press Practise as "Raj" to take a part yourself.

3. Say it yourself

Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎀 and your browser checks how clearly you said it.

4. Quick check

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Good to know in Australia

πŸ‡¦πŸ‡Ί Many clinics and services also let you book online, but calling is often faster. If you can't speak on the phone, ask for an interpreter: the Translating and Interpreting Service (TIS National) can help on 131 450.