1. Key phrases
Press 🔊 to hear each phrase, then say it out loud.
- I'd like to return this, please. Start politely.
- It doesn't work. Say what's wrong.
- It's the wrong size. Common reason for clothes.
- I've got the receipt. Proof that you bought it.
- Can I get a refund? Your money back.
- Could I exchange it for a bigger one? Swap it for another item.
- Can I get store credit instead? A voucher to spend later in the shop.
- I bought it last week. Say when you bought it.
2. Listen to the conversation
Play the conversation, then press Practise as "Hana" to take a part yourself.
3. Say it yourself
Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎤 and your browser checks how clearly you said it.
4. Quick check
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Good to know in Australia
🇦🇺 Under Australian Consumer Law, if a product is faulty you're usually entitled to a repair, replacement or refund. Shops don't have to give a refund if you simply change your mind, but many do.