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Relative clauses: who, which, that, where

Join ideas into longer, clearer sentences, useful for complaints, emails and descriptions. About 10 minutes.

Updated 2026-10-15

📘 Part of the Complete English Course · Intermediate (B1), week 8

Relative clauses give more information about a person, thing or place. They help you explain exactly what you mean: The phone that I bought last week doesn't work.

The rules

Relative pronouns

WordForExample
whopeopleThe man who served me was very helpful.
whichthingsThe heater, which I bought in May, has stopped working.
thatpeople or things (defining)The part that broke is under warranty.
whereplacesThat's the shop where I bought it.
whosepossessionThe customer whose order was late got a refund.

Remember

  • You can often leave out who/which/that when it's the object: The phone (that) I bought…
  • Commas: use them for extra information (non-defining): My manager, who is very kind, approved it.
  • Don't repeat the pronoun: The phone that I bought it (wrong).

Listen and repeat

  • I'm calling about the order that I placed on Monday.
  • The staff member who helped me was really kind.
  • This is the receipt which shows the date.
  • The store where I bought it is closing.

Common mistakes

Not thisSay thisWhy
The man which helped meThe man who helped mewho for people.
The phone that I bought itThe phone that I boughtDon't repeat 'it'.
The place which I workThe place where I workwhere for places.

Check yourself

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Frequently asked questions

When do we use who / which / that in English?

Relative clauses give more information about a person, thing or place. They help you explain exactly what you mean: The phone that I bought last week doesn't work. You can often leave out who/which/that when it's the object: The phone (that) I bought…

What are common mistakes with who / which / that?

Say 'The man who helped me', not 'The man which helped me' (who for people). Say 'The phone that I bought', not 'The phone that I bought it' (Don't repeat 'it'). Say 'The place where I work', not 'The place which I work' (where for places).

What level is this who / which / that lesson?

It's a Intermediate (B1) lesson, week 8 of the free Complete English Course. It takes about 10 minutes and ends with a quiz.