📘 Part of the Complete English Course · Intermediate (B1), week 4
1. Learn the words
Press 🔊 to hear the word and the example. Say each one out loud.
| Word | Meaning | Example |
|---|---|---|
| provider | the company that gives the service | Which internet provider do you use? |
| plan | a monthly service package | I'm on a $40 phone plan. |
| data | internet use on a phone | I've used all my data. |
| coverage | where the signal reaches | There's no coverage in the hills. |
| outage | a time when a service stops working | There's an internet outage in our area. |
| connection | the link to the internet | The connection keeps dropping. |
| modem | the box that connects to the internet | Restart your modem. |
| technician | a person who fixes technical things | A technician will visit on Tuesday. |
| on hold | waiting on the phone | I was on hold for 40 minutes. |
| reference number | a number for your case | Can I get a reference number? |
| account holder | the person whose name is on the account | Are you the account holder? |
| cancel | stop a service | I want to cancel my plan. |
| contract | an agreement for a fixed time | My contract ends in May. |
| upgrade | change to a better service | I'd like to upgrade my plan. |
| ombudsman | an official who handles complaints | You can contact the ombudsman. |
| escalate | pass a problem to someone more senior | Can you escalate my complaint? |
2. Practise with flashcards
Read the meaning and type the missing word. Words you find hard come back sooner.
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3. Check yourself
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Frequently asked questions
What are the most useful English words for phone, internet and services?
Start with these 16 words, including provider, plan, data, coverage. Each has a simple meaning, an example sentence and audio.
What's the best way to learn new English words?
Listen and say each word out loud, use the flashcards for a few minutes a day (hard words come back sooner), then write your own example sentence.
What level are these words?
They're Intermediate (B1) words, from week 4 of the free Complete English Course.