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Unit 3: Talking with clients

Speak politely with clients and staff in the places you clean. About 10 minutes.

Updated 2026-10-14

Cleaning English Unit 3 of 5 Β· Listen Β· Speak Β· Check

1. Key phrases

Press πŸ”Š to hear each phrase, then say it out loud.

  • Sorry to interrupt. Is it OK if I clean in here now? Ask before cleaning near people.
  • I can come back later. Offer flexibility.
  • Mind your step, the floor's wet. Warn people.
  • Is there anything else you'd like done? Check client needs.
  • I'll pass that on to my supervisor. Refer requests.
  • I'm not able to move that, sorry. A polite boundary (e.g., heavy or valuable items).
  • Have a nice evening. Friendly goodbye.
  • Who should I ask about access? Keys, codes and doors.

2. Listen to the conversation

Play the conversation, then press Practise as "Cleaner" to take a part yourself.

3. Say it yourself

Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎀 and your browser checks how clearly you said it.

4. Quick check

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Good to know in Australia

πŸ‡¦πŸ‡Ί Cleaners often work in other people's spaces. A quick 'Is it OK if…?' and 'Thanks' builds good relationships with clients.