1. Key phrases
Press 🔊 to hear each phrase, then say it out loud.
- I'm writing to report a problem. Start of an email.
- The hot water isn't working. Describe the problem.
- It started on Monday. Say when it started.
- I've attached some photos. Evidence helps.
- This is urgent because… Explain urgency.
- Could you let me know when someone can come? Ask for a time.
- I'm following up on my email from last week. Follow up.
- I'm happy to give access on Thursday. Say when they can come in.
2. Listen to the conversation
Play the conversation, then press Practise as "Kofi" to take a part yourself.
3. Say it yourself
Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎤 and your browser checks how clearly you said it.
4. Quick check
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Good to know in Australia
🇦🇺 Each state has rules about urgent repairs like no hot water, gas leaks or broken locks. Your state's tenancy authority or tenants' advice service can explain your rights.