1. Key phrases
Press 🔊 to hear each phrase, then say it out loud.
- I'm calling about my bill. Say the reason quickly.
- My account number is… Have it ready.
- Could you slow down a little, please? Ask them to speak more slowly.
- Can I get a reference number for this call? Proof of the call.
- Can I speak to someone else about this? Ask for a supervisor or another team.
- Could you send that to me by email? Get it in writing.
- I need an interpreter. You can ask for language help.
- So, just to confirm… Repeat the key points at the end.
2. Listen to the conversation
Play the conversation, then press Practise as "Sofia" to take a part yourself.
3. Say it yourself
Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎤 and your browser checks how clearly you said it.
4. Quick check
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Good to know in Australia
🇦🇺 Before calling, write down your account number, the problem and what you want. Calls are often recorded, so stay calm and polite, and always ask for a reference number.