1. Key phrases
Press 🔊 to hear each phrase, then say it out loud.
- I'd like to make a complaint. Say it clearly.
- I'm not happy with the service. Explain the problem.
- I was told it would be ready on Monday. Explain what you expected.
- This is the third time I've called. Show it's a repeated problem.
- What can you do to fix this? Ask for a solution.
- I'd like a refund. Say what you want.
- Can I speak to a manager, please? Escalate politely.
- I'd like that in writing, please. Get confirmation.
2. Listen to the conversation
Play the conversation, then press Practise as "Customer" to take a part yourself.
3. Say it yourself
Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎤 and your browser checks how clearly you said it.
4. Quick check
Loading questions…
Good to know in Australia
🇦🇺 Stay calm and specific: what happened, when, and what you want. If a business won't help, your state's fair trading or consumer affairs office can give advice.