📘 Part of the Complete English Course · Elementary (A2), week 7
1. Learn the words
Press 🔊 to hear the word and the example. Say each one out loud.
| Word | Meaning | Example |
|---|---|---|
| faulty | not working properly | The kettle is faulty. |
| broken | damaged; in pieces | The screen was broken when I opened the box. |
| damaged | harmed or broken | The box arrived damaged. |
| exchange | swap for another item | Can I exchange this for a smaller size? |
| refund | money given back | I'd like a refund, please. |
| warranty | a promise to fix or replace | It has a two-year warranty. |
| store credit | a voucher to spend in the shop | They offered me store credit. |
| proof of purchase | a receipt or bank record | Do you have proof of purchase? |
| complaint | telling a business you're unhappy | I want to make a complaint. |
| customer service | the team that helps customers | Call customer service. |
| change of mind | you don't want it any more | There are no refunds for change of mind. |
| online order | something you bought on the internet | My online order hasn't arrived. |
| delivery | bringing goods to your home | Delivery takes three days. |
| tracking number | a number to follow your parcel | Here's your tracking number. |
| manager | the person in charge | Can I speak to the manager? |
| repair | fix something | They offered to repair it. |
2. Practise with flashcards
Read the meaning and type the missing word. Words you find hard come back sooner.
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3. Check yourself
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Frequently asked questions
What are the most useful English words for shopping problems and returns?
Start with these 16 words, including faulty, broken, damaged, exchange. Each has a simple meaning, an example sentence and audio.
What's the best way to learn new English words?
Listen and say each word out loud, use the flashcards for a few minutes a day (hard words come back sooner), then write your own example sentence.
What level are these words?
They're Elementary (A2) words, from week 7 of the free Complete English Course.