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Unit 3: Shift handover

Give and receive a clear handover at the start or end of a shift. About 10 minutes.

Updated 2026-10-14

Aged care English Unit 3 of 5 Β· Listen Β· Speak Β· Check

1. Key phrases

Press πŸ”Š to hear each phrase, then say it out loud.

  • Here's the handover for wing B. Start the handover.
  • Mrs Lee had a quiet night. Overall summary.
  • Mr Kumar didn't eat much at dinner. A change worth noting.
  • She needs two staff for transfers. A care need.
  • He's on a soft diet. Food and drink needs.
  • Keep an eye on… Watch someone closely.
  • It's in the progress notes. Where the details are written.
  • Any questions before I go? Close the handover.

2. Listen to the conversation

Play the conversation, then press Practise as "Day carer" to take a part yourself.

3. Say it yourself

Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎀 and your browser checks how clearly you said it.

4. Quick check

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Good to know in Australia

πŸ‡¦πŸ‡Ί Keep handover short, factual and focused on changes. If something is important, make sure it's also written in the notes, following your workplace's process.