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Unit 5: Talking with families

Speak politely with family members and know when to refer questions to the nurse. About 10 minutes.

Updated 2026-10-14

Aged care English Unit 5 of 5 Β· Listen Β· Speak Β· Check

1. Key phrases

Press πŸ”Š to hear each phrase, then say it out loud.

  • Hi, you must be Tim. Your nan talks about you a lot. Warm greeting.
  • She's had a good day today. A positive update.
  • I'll ask the RN to come and speak with you. Refer medical questions.
  • I'm not able to discuss that, but the nurse can help. Polite boundary.
  • She enjoyed the music session this morning. Share a nice moment.
  • Is there anything she particularly likes? Learn about the resident.
  • Visiting hours are… Practical information.
  • Thanks for coming in. Friendly goodbye.

2. Listen to the conversation

Play the conversation, then press Practise as "Carer" to take a part yourself.

3. Say it yourself

Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎀 and your browser checks how clearly you said it.

4. Quick check

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Good to know in Australia

πŸ‡¦πŸ‡Ί Privacy rules apply in aged care. Only share information you're allowed to share, and refer clinical questions to the registered nurse or manager.

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