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Unit 1: Greeting and seating customers

Welcome customers, check bookings and seat them. About 10 minutes.

Updated 2026-10-14

Hospitality English Unit 1 of 5 Β· Listen Β· Speak Β· Check

1. Key phrases

Press πŸ”Š to hear each phrase, then say it out loud.

  • Hi there, welcome in! Table for two? A friendly greeting.
  • Do you have a booking? Check reservations.
  • Inside or outside? Offer a choice.
  • Right this way. Lead them to the table.
  • Here are your menus. Give menus.
  • Can I get you some water to start? Offer water.
  • I'll be back in a minute to take your order. Give them time.
  • Sorry about the wait. Apologise for a delay.

2. Listen to the conversation

Play the conversation, then press Practise as "Staff" to take a part yourself.

3. Say it yourself

Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎀 and your browser checks how clearly you said it.

4. Quick check

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Good to know in Australia

πŸ‡¦πŸ‡Ί Australian hospitality is friendly and relaxed. First names and small talk are common, but customers still expect quick, attentive service.