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Unit 2: Taking orders

Take food and coffee orders accurately and check details. About 10 minutes.

Updated 2026-10-14

Hospitality English Unit 2 of 5 Β· Listen Β· Speak Β· Check

1. Key phrases

Press πŸ”Š to hear each phrase, then say it out loud.

  • Are you ready to order? Start taking the order.
  • What can I get you? Casual alternative.
  • How would you like your steak? Ask about cooking.
  • Would you like any sides with that? Upsell politely.
  • What milk would you like? Coffee options: full cream, skim, oat, soy, almond.
  • Is that dine in or takeaway? Eat here or take away.
  • So that's one flat white and a ham and cheese toastie. Repeat the order.
  • It'll be about ten minutes. Say how long.

2. Listen to the conversation

Play the conversation, then press Practise as "Staff" to take a part yourself.

3. Say it yourself

Listen, then say each sentence. Fill in your own details where you see "…". In Chrome, Edge or Safari, press 🎀 and your browser checks how clearly you said it.

4. Quick check

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Good to know in Australia

πŸ‡¦πŸ‡Ί Coffee orders in Australia can be detailed: size, milk type, strength ('extra shot') and temperature ('extra hot'). Repeat them back to get them right.