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This pack teaches workplace English. It is general information, not job training. Always follow your workplace's training and procedures.
Units
- 1Greeting and seating customersWelcome customers, check bookings and seat them.✓ Done
- 2Taking ordersTake food and coffee orders accurately and check details.✓ Done
- 3Allergies and dietary needsAsk about allergies, answer questions about ingredients and check with the kitchen.✓ Done
- 4Handling complaintsListen to a complaint, apologise and offer a solution.✓ Done
- 5Kitchen and team talkUnderstand fast kitchen calls and communicate with the team during service.✓ Done
Also useful
Start with Safety English if you haven't already, then practise job interview English and workplace phrases.
Frequently asked questions
Who is Hospitality English for?
Café, restaurant, bar and hotel staff, especially people new to Australia or still building their English.
Is this job training?
No. It teaches the English you'll use at work. Always follow your employer's training, procedures and policies.
Do I get a certificate?
Yes. Finish all 5 units to download a free practice certificate. It shows your learning, but it is not a qualification or a licence.